Shipping policy

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 7 - 12 business days of processing and production time for your order to ship. 

HOW LONG IS THE SHIPPING TIME?

  • Average transit times to the United States:10- 14 Business days
  • Average transit times to International: 20 - 35 Business days


Some circumstances (natural disasters, holidays, Strikes, weather, etc.) that may cause shipping postponements are out of control. While most packages will arrive on time, our carriers may experience circumstances and delays. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

CAN I CANCEL MY ORDER?

Orders can be canceled within 30 minutes of placement. Please contact us through email as soon as possible. After 30 minutes, cancellation may not be possible due to our fast processing times.  All you need to do is send us an email with the subject line "CANCEL".

I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email. If the address is wrong, we can correct this within 24 hours.

MY ITEM ARRIVED DAMAGED 
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

FOR PRE-ORDERED OR BACK-ORDERED ITEMS
If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So if you ordered more than one item on a single order and receive only a part of your item don't worry, you will receive your other items shortly after.

If this happens to you, please contact us with:

    - Your order number.

    - A picture of the damaged product.

Once received, we'll be happy to send out another free of charge.

I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?

If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours :)